![]() ![]() Step 3: Enter your MAC address as the password. ![]() Press that Cancel button then hold down the numeric keys 1, 3, and 5 at the same time. While your phone is restarting, you’ll see a Cancel button in the lower right hand corner of your screen. Step 2: Press cancel and hold down numeric keys 1, 3, and 5. Unplug your ethernet cord, wait 15 seconds, and then plug it back in to restart the device. Power over ethernet: If you don’t see anything plugged into the AC port, you’re likely using power over ethernet. Unplug the AC Adapter cord, wait 15 seconds, and then plug it back in to restart your phone. Step 1: Restart the phone by unplugging the power source and plugging back in.Ĭheck out the back of your phone to identify its power source.ĪC adapter: If you see a cord plugged into the AC adapter, that is your power source. #Polycom vvx 1500 reset password factory proPro tip: Your MAC address is an alphanumeric number, usually above the bar code on the back of the phone. You’ll need to enter this while resetting your handset. Note: This works for all VVX phones up to the VVX 601 series.īefore you begin, find your phone's MAC address and jot it down. After the factory reset, you’ll be able to create a new password. ![]() To set up your existing Poly VVX phone with Pilot Hosted Voice, you’ll need to know your phone’s password.Ĭan’t find the sticky note with the password scribbled on it? No problem! Follow the steps below to do a factory reset using your phone’s MAC address. ![]()
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